May 14, 2017

Dynamics CRM Advanced Find Layout Problem Solved

Have you ever had a problem with the Advanced Find page not rendering properly, where it looks like this?

Screenshot of Advanced Find dialog with layout problems

How to fix

  • In your browser, hit F12
  • Find the Console tab, and type:
  • localStorage.clear()
  • Press enter

You will get a response 'undefined', like so:
Screenshot of Browser Developer Tools Console

Now go back to the Advanced Find page and refresh (hit F5 on your keyboard). Ta da!

I've seen this in a Dynamics CRM 2015 On-Premises environment, affecting multiple users over time. Clearing your browser cache doesn't fix this, you need to do the above.