Today I passed my MB2-877 Microsoft Dynamics 365 for Field Service exam. I thought I'd pass along some study tips and link together a few key resources. Similar to Shawn Tabor's blog post I recommend that you go through the material on the PartnerSource / CustomerSource websites providing you have access. »
If you've created a new instance of Field Service in Dynamics 365 v9 you may have a problem where the Products, Services & Service Tasks from the Incident type don't auto-populate to newly created Work Orders. If you have an Incident Type configured with Products, Services and Service Tasks, when »
A colleague who works primarily in custom .NET app development made a comment to me the other day that made me reflect: "Wow, your Dynamics team really get close to the business problem don't you?". I started my career as a software developer over two decades ago now. »
If you're migration a Dynamics CRM Organization from one on-premises instance to another via the SQL backup / restore method, as part of that process you're prompted to map users from the original organization into the new one. Sometimes this is an opportunity to clean up old users who don't need »
