Record is Unavailable error opening attachments in Notes - Dynamics CRM

CRM crm2013 error troubleshooting attachments notes

Today I encountered a problem in a Dynamics CRM 2013 environment, the resolution for which reminded me that sometimes a good old fashioned browser cache empty isn't such a lame idea. (TL;DR Empty your browser cache if you get this error) We have a system where we generate a file, save it as an attachment to a Note against a particular entity. The Note is owned by the user who initiated this action. In our case, every time the user clicked on the file they would see the following error: Record…

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